Thank you for shopping at textragarb.com. Please read our refund and return policy carefully before purchasing.

Final Sale Policy

All items sold on the textragarb.com website are final sales and cannot be returned or exchanged. We do not accept returns, refunds, or exchanges unless the item you receive is defective, damaged, or incorrect.

Eligibility for Refund or Exchange

You can only request a refund or exchange if:

The item arrives defective or damaged, or

You received the wrong item.

Eligibility Requirements:

You must contact us within 7 days of receiving the item.

The item must be unused and in its original packaging and condition.

You must provide evidence of the problem (e.g., clear photos or videos).

Non-Returnable Items

We do not accept returns or refunds for the following:

Change of mind;
Incorrect size;
Delays caused by shipping or customs;
Slight color differences due to screen display variations.

Refund Process

If your request is approved:

The refund will be returned to your original payment method. Processing time is typically 5-10 business days after approval.

In some cases, we may offer an exchange instead of a refund depending on product stock.

Return Shipping Costs: If a return is required and approved, we will provide return instructions.

Unless the problem is caused by our error, the customer may be responsible for return shipping costs.

Order Cancellation

Orders can only be cancelled within 12 hours of purchase. After this time, the order may have already been processed and cannot be cancelled.

Refund Delays or Omissions

If you have not received your refund:

Please check your bank account again.

Contact your credit card company (processing time may vary).

Contact your bank.

If you still need assistance, please contact us.

Contact Us

For any questions regarding refunds and returns, please contact us:

Email: help15817094679@outlook.com

Company Name: JETAIME LIMITED

Company Address: Shop C109, 2/F, Kwai Chung Plaza, 7-11 Kwai Fong Kwai Fu Road, Kwai Chung, Hong Kong

By placing an order on textragarb.com, you agree to this refund and return policy.